Privacy Policy

This privacy policy sets out how Doctor On Call Private Limited (‘DOC’) uses and protects any information that you provide to DOC when you use or visit this website. The domain name [] (the ‘Website’) is owned and managed by Doctor On Call Private Limited, having office at 5th Floor, SAS Tower, Sector 38, Gurugram Haryana 122001. The term ‘DOC’, ‘Company’, ‘us’, ‘we’ or ‘our’ refers to DOC. The term ‘User’, ‘You’ or ‘Your’ refers to a patient, his/her representatives or affiliates; any person in need of healthcare services either for himself or his affiliates, and/or any user or viewer or visitor of this website. The term ‘Third Party’ refers to any person, natural or juristic, other than DOC and the User.

This privacy policy constitutes a complete legally binding contract between DOC and the User. The terms of Privacy Policy will be applicable and effective upon your usage of the website/ acceptance of the same and shall govern the relationship between the User and DOC for the use of this Website. DOC is committed to confidentiality and privacy of all its Users. All identifiable data collected by DOC shall be dealt with in accordance with this Policy.

DOC may change this policy from time to time. User is advised to check this page from time to time to ensure that you are informed of the changes or additions made thereunder. Your continued use of this website and availing of services of DOC under this Website implies that you have read, understood and agreed to the terms and conditions as set forth in this Policy and implies your acceptance to any amendments or modifications made to this Privacy Policy. Your continued use of the website implies your consent to our collection and use of the information.

What information do we collect?

During the use of this website by you we may collect the following categories of information:

  1. Name;
  2. Contact information including email id, phone number and postal address;
  3. Demographic information such as gender and age;
  4. Payment information (only as required for the purposes for availing services of DOC by a User);
  5. Medical history and other physiological information;
  6. Information in relation to Medical Insurance or any other analogous healthcare program;
  7. Non-identifiable information collected by automated cookies to visitors of the Website;
  8. Any other information considered necessary in the sole discretion of DOC for the performance of services agreed to be procured by the User from DOC.
What we use your information for?

DOC may use your information for the following categories of uses:

  1. Provision of healthcare services including telemedicine and medical & Health consolation, referral to external experts for further medical evaluation, delivery of medicines, and other lifestyle and healthcare related services.
  2. Service improvement: Your information may be used by DOC to improve the standard of its services including by way of innovating new products and customization in your interests.
  3. Feedback & Preferences: We may also use your information to contact you for feedback and market research purposes. We may contact you by email, phone, fax, mail or any other means of electronic or digital communication. We may conduct various data analytics process using your information to study and examine user preferences in order to improve DOC’s offerings.
  4. Payment: Your financial information including credit card, debit card, bank account or medical insurance related information may be used for completing payment transactions between DOC and you.
  5. Marketing New Offerings: We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address or mobile no. which you may have provided.
  6. Research & Development: We may use your information for research and development in the field of medicine and to improve the services already offered and to be offered by DOC, including with such other entities conducting research on terms materially similar to this Policy.
Security of Your Information

DOC has implemented security protocols and standards to safeguard your information as required by the applicable laws of the Republic of India including but not limited to the applicable requirements under the Telemedicine Guidelines issued by the Board of Governors of the Medical Council of India dated 25.03.2020. We have placed appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information and other data stored on the website.

Notwithstanding anything contained in this Policy, DOC shall not be responsible, in any manner, for breach of security, or for any actions and omissions of the third parties beyond its control including but not limited to hacking, data diddling, cyber-attacks, acts of government, breach of security and confidentiality, unauthorised access to the computer system and network, breach of encryption etc., amongst others.

Your Obligation

You are required to provide true and accurate information to DOC for the purposes of availing our services and in your own best interests. You are solely responsible for any loss or injury occurring due to the provision of false, inaccurate, ambiguous or misleading information provided by you.

DOC reserves the right to deny services to you in case you fail to provide information considered by DOC, in its sole discretion, to be necessary for the provision of any such services in accordance with its quality standards.

Third-Party Sharing

We do not share or otherwise disclose your identifiable or sensitive information collected during your visit to DOC’s website or during the provision of services offered by the Website for any consideration. We may share non-identifiable and non-sensitive information on anonymized bases with our partners and/or affiliates pursuant to agreements in writing containing the same or similar safeguards as provided under this Policy. DOC, however, shall not be responsible for any breach of the aforesaid requirement any such partner and/or affiliate. We share your identifiable information with treatment centers, hospitals, medical practitioners, healthcare providers, diagnostics centers and other third parties limited to the purpose of providing services offered by DOC either through this website or otherwise in accordance with the highest standards of quality of service.

Cookies Policy

DOC uses cookies to improve the experience for visitors to our websites, including websites that can be accessed through our mobile applications, and has published this Cookie Policy. It explains what cookies are and how we use them on our websites. If you don’t want to receive cookies while browsing our website, you can modify your browser and/or mobile device settings so that it notifies you when receiving cookies or you can choose to restrict or block cookies.

Cookies are tiny files, composed of a string of letters and numbers, placed on your computer by web page servers. They enable the website owner to distinguish you from other users of the website. Cookies cannot be executed as code or used to deliver viruses and they cannot enable us to access your hard drive. We cannot read any information on your hard drive even if we store cookies there.

The data generated through cookies on DOC websites can be used for various purposes including the following:

  1. Strictly Necessary: These cookies are essential in order to enable you to move around the website and use its features.
  2. Performance: These cookies collect information about and in the pattern visitors use a website, for instance which pages visitors go to most often and if they receive error messages. They are used to improve how a website works in future versions.
  3. Functionality: These cookies allow the website to remember choices you make such as username, language or region you are in and provide a more enhanced personal experience.
  4. Advertising: These cookies are used to deliver content more relevant to you and of your interests. We don’t permit any third parties to advertise on our website but we cannot control advertisers that are allowed by internet service providers to advertise whilst you are browsing on the internet. You can learn more about how to manage your cookies by visiting the Help function of your browser, the settings of your mobile device or you can visit which provides detailed information on managing cookies on popolar browsers. Please be aware that parts of our websites may not function correctly if you disable cookies.
Contact Us

If you have any questions about this Policy or any grievance in this regard, please contact us at