The services offered and provided through this Website are in accordance with applicable laws, professional standards including but not limited to the Telemedicine Guidelines issued by the Board of Governors of the Medical Council of India dated 25.03.2020 and as amended from time to time.
This Site is offered and available to users who are 18 years of age or older. By using this Site, you represent and warrant that you are of legal age to form a binding contract with DOC and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.
The information provided by DOC is for educational purposes only and not intended to be a substitute for professional medical advice, diagnosis, or treatment. You are advised to seek professional diagnosis and treatment for any medical condition. Do not disregard, avoid or delay obtaining medical advice from a healthcare professional because of something that you may have read on the Site.
Your use of information provided on the Site is at your own risk. Nothing stated or posted on the Site or available through any of the provided services are intended to be, and must not be taken to be, the Practice of Medicine or the Provision of Medical Care. You are strongly advised to discuss information obtained from this website with your healthcare provider before connecting with clinical trial contacts on our Site.
We do not endorse or recommend the engagement of any particular medical practitioner or service provider listed on this Website, and you shall engage with such medical practitioner or service provider at your own risk and volition.
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent. You must not use our website for any purposes related to marketing without our express written consent.
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion. We may disable your user ID and password in our sole discretion without notice or explanation.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website, whether express or implied, and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
WE PROVIDE THE SITE AND THE SERVICES “AS IS”, “WITH ALL FAULTS” AND “AS AVAILABLE.” WE MAKE NO EXPRESS OR IMPLIED WARRANTIES OR GUARANTEES ABOUT THE SERVICES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE HEREBY DISCLAIM ALL SUCH WARRANTIES, INCLUDING ALL STATUTORY WARRANTIES, WITH RESPECT TO THE SERVICES AND THE SITE, INCLUDING WITHOUT LIMITATION ANY WARRANTIES THAT THE SERVICES ARE MERCHANTABLE, OF SATISFACTORY QUALITY, ACCURATE, FIT FOR A PARTICULAR PURPOSE OR NEED, OR NON-INFRINGING. WE DO NOT GUARANTEE THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES AND/OR THE WEBSITE WILL BE EFFECTIVE, RELIABLE OR ACCURATE OR WILL MEET YOUR REQUIREMENTS.
Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).
The website is a service platform, using third-party payment gateways, appointed at its sole discretion, to process the transactions made on the website. The transactions and payments made on the website shall be as per the payment and refund mechanism of the third-party payment gateway service providers and the Company ‘Doctor On Call Private Limited shall not be liable for any failed monetary payment transactions. In the event of any failed transaction, the amount (if any debited from a user’s account) will be refunded to the user’s account, as per the corresponding third-party payment gateway’s payment and refund policy. Notwithstanding anything contained herein, while making the payment at this website, using the services of such third party payment gateway, the User confirms to understand the payment and refund policy of third party payment gateway and no monetary and/ or non-monetary liability of the Company otherwise, and confirms and agree to be bound and governed by the terms and conditions of use and other applicable policies and payment and refund mechanism of third party payment gateway and the Company. The Company Doctor On Call Private Limited under no circumstances shall be liable for any loss caused to any user in connection with the payment and usage of such third-party payment gateway. No cancellation or refund shall be applicable in case the user does not wish to continue with the Company services after the booking has been made, except where the Company is unable to provide the booked/paid services to the user, for any reasons including the reasons beyond the control of the Company. Under such case, the Company may initiate a refund, in full or partial depending upon the circumstances and discretion of the Company, within seven working days.
Our Site includes hyperlinks to other websites owned and operated by third parties. These links are not recommendations. We have no control over the contents of third-party websites, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.
You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part without our express written consent.
DOC [doctoroncall.org] and our logo and designs are owned by us. We give no permission for the use of these logos, marks, and designs, unless in express and in writing permitted by us, and such use may constitute an infringement of our rights.
The other registered and unregistered trademarks or service marks on our website are the property of their respective owners. Unless stated otherwise, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any license to exercise such rights.
In the event of the occurrence of an event beyond the reasonable control and contemplation of the parties that prevents DOC to provide the services offered on this website or perform any such obligation under these Terms and Conditions, DOC shall not be held liable for any loss arising from such breach.
16. Services offered are neither an Insurance nor a Health Insurance
Services offered by DOC are not covered under the ambit of Insurance or Health Insurance Business or policies.
“SERVICES OFFERED BY DOCTOR ON CALL PRIVATE LIMITED ARE NOT IN ANY WAY TYPE OF OR SUBSTITUTE OF INSURANCE OR HEALTH INSURANCE POLICIES. THE SERVICES PROVIDED TO THE DOC MEMBERS ARE THROUGH DOC IN HOUSE DOCTORS OR DOC EMPLOYEES OR THROUGH DOC HOSPITALS ONLY. DOC ALSO PROVIDES AN ACCESS TO DOC VIRTUAL HEALTH CARE SERVICES. THE BENEFITS (INCLUDING DISCOUNTED BENEFITS) PROVIDED TO THE DOC MEMBERS ARE NOT APPLICABLE FOR ANY INSURANCE CLAIM.”
17. Complete Agreement
18. Compliance with Law
The Website may be accessible worldwide, however, we make no representation that materials on the Website are appropriate or available for use in locations outside India or that the Website complies with the laws that are applicable in any jurisdiction that is outside India. Accessing the Website from territories where the content of the Website and/or the provision of the Services is deemed illegal is prohibited. Users accessing the Website from locations outside India do so at their own risk and are responsible for compliance with local laws that are applicable to them. Any offer for any Service, and/or information made in connection with the Platform is void where prohibited.